Returns Policy
HOW TO MAKE A CLAIM
If You are claiming before the Manufacturer's Warranty has expired, please contact the Manufacturer for processing. Contact information for the Manufacturer can be found in the warranty and support section in the initial warranty card provided when You purchased Your Product.
If You are claiming after the Manufacturer's Warranty has expired, call Our Customer Service Helpline on 1800 003 466, 8am to 6pm (AEST) Monday to Friday, and Our friendly staff will assist Your with Your claim. You must lodge your claim prior to the expiration of this Extended Warranty Plan.
Claims will not be handled where You have arranged repair or replacement without first lodging and gaining approval of a claim.
Ensure You have your original purchase receipt and/or Tax Invoice available. You may be required to take Your Productto Your nearest service centre. Otherwise, arrangements will be made for a service agent to contact you to determine the best way of getting your products to the service centre.
REPLACEMENT TERMS
At Our sole discretion, We may replace Your Product with a new product with equivalent features as determined by Us when Your Product is not economically
repairable or repair costs exceed the Original Purchase Price of Your Product, regardless of the original Manufacturer’s policy on replacement.
The replacement product shall be equivalent in specifications of Your original product and the cost shall not exceed the Original Purchase Price You paid for Your Product. Due to changes in product technology and availability, the replacement product We supply may have a lower selling price and is not limited to the original manufaturer brand our Your original product. Replacement price differences, if any, will not be refunded.
NO LEMON GUARANTEE
If Your Product has been the subject of three separate and distinct repairs that are covered and claimed under this extended warranty plan's Period of Cover and a further repair is required, we will replace Your Product.
FOOD SPOILAGE
If Your Product is a fridge or freezer we will reimburse You for food spoiled as a result of a mechanical or electrical defect with a benefit of up to $200 (incl GST) during the cover period.
