Warranty Information

Extended Peace of Mind

When you buy a product from Kambo's Homemaker Superstore, you know you're buying the best on the market. That's why we want to give you the best possible cover on every electrical purchase.

At Kambo's Homemaker Superstore, this means an extended warranty. Our comprehensive cover is assurance your products will operate at their best, for longer.

It's an extra service we think you'll appreciate.

Kambo's Homemaker Superstore's Extended Warranty

COVER AGAINST WEAR & TEAR

It's the nature of some products that they are subjected to wear and tear from everyday use. If this leads to a fault, Kambo's Homemaker Superstore's extended warranty has it covered.

TRANSFERABLE WARRANTY

An extended warranty is a valuable addition to any product purchase. So, it's nice to know every product is covered for the entire period, no matter who owns it.

PARTS & LABOUR COVER

Kambo's Homemaker Superstore's extended warranty covers all labour and any parts required to repair faults.

CLAIMS HOTLINE

Should your product fail, simply call our Claims Hotline on 1800 003 499. Our experienced staff are here to help Monday to Friday, 8am to 6pm (Eastern Standard Time).

EXTENDED WARRANTY PLAN

This Extended Warranty Plan is not an insurance policy, nor are We insurers. This plan is a warranty supplied by Us in respects of products We sell.

Please ensure that You keep Your original purchase receipt and/or Tax Invoice to describe and validate Your purchase of both Your Product and this Extended Warranty Plan. These documents constitute proof of the purchase of this Extended Warranty Plan. In the event of a claim these documents may need to be produced.

A separate Extended Warranty Plan must be purchased for each product. If You have purchased more than one product on the same warrant receipt, then this Extended Warranty Plan will only cover the product specifically described on the purchase receipt and/or Tax Invoice as being covered by the Extended Warranty Plan with a separate itemization of its cost.

The extended warranty code/s listed on Your Tax Invoice supplied by the retail store will specify the term of Your cover. Please refer to paragraph ‘Period of Cover’ for further information.

WHAT IS COVERED

In the event of Your Product suffering a Mechanical or Electrical Failure within Australia or New Zealand, We will pay for parts, labour and service call out fee/s^ required for Your Product to be repaired, to normal working order, subject to the terms and conditions of this Extended Warranty Plan.

^ If applicable as per original Manufacturer’s conditions and service area limitations.

This Extended Warranty Plan applies in addition to any existing warranty included in the Original Purchase Price for Your Product of insurance applicable and all other warranties or guarantees expressed or implied by mandatory provisions of law.

The maximum amount payable by Us under this Extended Warranty Plan will be the Original Purchase Price of Your Product (inclusive of GST) per claim.

In the case of Your Product being covered by the REP2EW under this Extended Warranty Plan, We will always replace the new product rather than repair.

WHAT IS NOT COVERED

This Extended Warranty Plan does NOT cover:

Any part/s of Your Product that are supplied with a Manufacturer's Warranty period of less than twelve (12) months.
Unauthorised repair/s
Defects or design faults that are covered by the manufacturer or distributor whether or not through the process of a product recall.
Costs when Your Product was used for commercial purposes.
Consequential losses of any type.
Costs incurred where no Mechanical or Electrical Failure is identified.
Normal maintenance costs.
Any exclusions outlined in the Manufacturer's Warranty.
Installation and Reinstallation of Your Product.
Additional costs in replacing Your Product due to parts availability.
Mechanical or Electrical Failures of Your Product caused by: Product recalls; Negligence, accidental or deliberate misuse or unauthorised alterations; Liquid penetration; External sources including but not limited to electrical interference, power surges or voltage fluctuations; Infestation of vermin, pests or insects; Cosmetic damage, accidental damage from any cause; Rust or corrosion, or abnormal wear and tear including any exclusions as outlined in the manufacturer's specifications regarding excessive domestic use.

Repairs to any:

Consumables including but not limited to batteries, fuses, filters, bulbs or lamps.
Cables or cords.
Monitors and screens as a result of image burn.
Speakers as a result of overloading.
Software, data or removeable data mediums caused by the Mechanical or Electrical Failure of Your Product. This includes firmware upgrades and malfunctions caused by viruses.

In the case Your Product is covered by Replacement Warranty (REP2EW), the replacement of:

Any accessories which may include headphones, remote controls or external devices.
Mobile phone/s.
Toys.

PERIOD OF COVER

Code 1EW = 1 (one)* year
Code 2EW = 2 (two)* years
Code 3EW = 3 (three)* years
Code 4EW = 4 (four)* years

* Extended Warranty cover commences at the expiration of the original Manufacturer's Warranty for Your Product. If your product is replaced by the manufacturer, your extended warranty cover and original warranty expiry date remains the same.

Please note: for each Code above, the relecant Extended Warranty Plan has a maximum cover of 5 (five) years from the Original Date of Purchase of Your Product.

Code REP2EW = 2 (two)* years

Please note: for REP2EW the Extended Warranty Plan has a maximum cover of 3 (three) years (inclusive of manufacturer's warranty period) from Original Date of Purchase of Your Product.

DEFINITIONS

Manufacturer's Warranty: means any expressed or implied warranty applicable to the sale of Your Product for a specific period of time after the purchase of Your Product.

Mechanical or Electrical Failure: means a sudden or unforeseen failure of Your Product arising from a mechanical or electrical fault.

Original Date of Purchase: means the date shown on the original purchase receipt and/or Tax Invoice.

Original Purchase Price: means the amount shown on the purchase receipt and/or Tax Invoice being the cost of Your Product.

You, Your: means the person or persons named as the purchaser/s on the original purchase receipt and/or Tax Invoice.

Your Product: means any electrical or battery operated product that You purchase for domestic use as described in the purchase receipt and/or Tax Invoice.

We, Us, Our: refers to the selling retailer or an authorised agent of the selling retailer whose name appears on the original purchase receipt and/or Tax Invoice as the supplier.

This Extended Warranty Plan can be transferred to a new owner at the sale of Your Product providing written advice from You is forwarded to Client Services within 7 (seven) days of the transfer of ownership of Your Product. Please call Our Client Services Hotline 1800 559 966 Monday to Friday for further details.

15-Day Free Look

If You require cancellation of this Extended Warranty Plan within fifteen (15) days of the Extended Warranty Plan's Original Date of Purchase, We will refund the amount You paid for this Extended Warranty Plan in full at the Store of Purchase.

This Extended Warranty Plan cannot be cancelled after the 15-Day Free Look Period.

PRIVACY STATEMENT

We comply with the Privacy Act 1988 (Commonwealth) as amended. The information We collect will be used for the purpose of providing this warranty cover to You, that include:

Evaluating Your application for warranty cover.
Setting the cost of providing the warranty.
Properly administering repairs for faulty products.

To provide these services, it may be necessary for Us to disclose Your personal information to Our Warranty provider, the manufacturer of the product or a repairer. Your personal information will not be disclosed by Us for any other purpose, withou Your consent, except where permitted or required by law.